Tieroo docs

Tieroo puts your Odoo loyalty cards into Apple Wallet and Google Wallet and keeps them up to date. Odoo stays the master: everything here is done in your Odoo.

Odoo partners

Installing Tieroo for a client: what it needs, where to get it, and what to leave to the merchant.

    1. What Tieroo needsWhat a client's Odoo needs before you install Tieroo.
    2. Getting and installing itWhere to get the Tieroo modules and how to install them on Odoo.sh or your own server.
    3. Tieroo and Customer LevelsThe difference between the Tieroo module and the Customer Levels add-on.
    4. Who starts the accountWhy the merchant, not the partner, starts the Tieroo account.
    5. Test and staging databasesHow Tieroo behaves in a copy of a client's database, and how to keep test copies from sending cards.

Merchants

Setting up the cards in your Odoo, getting them to your customers, and running them day to day.

  1. Set up
    1. Getting started and your planConnecting your Odoo to Tieroo and choosing a plan.
    2. The loyalty programmeWhich Odoo loyalty programme issues the Tieroo cards and how to switch it on.
    3. Designing the cardHow to use the card designer, step by step: look, the iPhone and Android cards, translations, summary and the poster.
  2. Grow
    1. How customers get the cardThe three ways a customer gets the Tieroo card: the QR code, buying, or you sending it.
  3. Every day
    1. At the checkoutWhat happens at the Odoo POS when a customer shows the card, and when the card updates.
    2. NotificationsWhat updates the card, when it alerts the customer, and the limits that keep it quiet.
    3. Shops on the cardBringing the card up on the lock screen near your shops, and what it means for privacy.
  4. Levels
    1. Customer LevelsSetting up Customer Levels: levels and pricelists, Start levels, joining, periods and rights.
    2. Companies and their peopleHow Customer Levels works for companies (B2B) and their contact persons next to private customers (B2C).
    3. Importing customersBringing customers and their levels over from an earlier system with Odoo's own import.
  5. Later
    1. Account and billingChanging the plan, going over the limit, cancelling, closing the account and opening it again.
    2. Personal data and GDPRWho is responsible for customer data, what Tieroo keeps, and what happens when customers leave or ask to be erased.
    3. Several companiesRunning Tieroo for more than one company in the same Odoo.
    4. When something is offWhat to check when a card does not update, an email does not arrive or the POS charges the wrong price.

Cardholders

For customers of a shop that uses Tieroo: your card on the phone.

    1. Adding the cardHow a customer adds a shop's loyalty card to Apple Wallet or Google Wallet.
    2. Alerts from the cardWhat alerts the card sends, and how to switch them off.
    3. Leaving and your dataHow to leave a shop's loyalty programme and what happens to your data.